London based hotel consultancy

t4 partnership is a hotel consultancy which provides staff training in customer service, complaint handling and leadership training. We also deliver training and advice on Google AdWords, Google Analytics, general marketing and how to develop the quality of a hotel.

Staff training and development:
Staff training is the difference between an excellent customer experience which leads to repeat business and referrals or a truly forgettable one. Your staff need both the knowledge and the confidence to provide a warm, professional welcome and go the ‘extra mile’. t4 offers tailored courses in Customer Service, Complaint handling and Leadership. You aim to exceed customer expectations every time, let us show you how.		 Google AdWords training and Google AdWords review
Google AdWords is the the advertising system created by Google and is a highly targeted, cost effective advertising tool for small businesses. Unlike traditional advertising in magazines or guidebooks, you can track exactly how much you spend and much business is generated. We can either train you to set up and manage your AdWords account or if you have an account but are not sure how effective it is we can carry out an AdWords review.
       
Website design:
The hotel website is often the first contact that a potential customer will have with your hotel. You need to ensure that the website is easy to find through search engines as well as effective at convincing customers to book with you. t4 partnership has experience in web design as well as in the hotel industry; a winning combination		 Hotel quality audit and advice:
Hotels must continually strive to stay ahead of the changing expectations of travellers who are becoming more demanding as they take shorter, more frequent holidays. It is difficult to see the accommodation offer clearly when you are involved in it every day. This is where the t4 ‘fresh pair of eyes’ comes in to provide both industry expertise and practical advice.
       
Website analysis:
Your website is often the first time a customer will see the hotel. The website must grab the customer’s attention and show them what is unique and special about the hotel with a clear pathway towards making a booking. A simple and easy to use website will be the most effective. t4 partnership has specialist knowledge in developing websites that work.		 Google analytics:
Google Analytics tracks activity on your website so that you can see where your customers come from , where they go and which pages work and which don’t. However there is almost too much data so is easy to become confused. t4 partnership can show you the key metrics to look for and how to interpret the information
       
Hotel healthcheck:
So you would like some help and advice with improving your hotel but not sure what to focus on? The Hotel Health Check is for you! t4 partnership can take an overview of the business and look in detail at the key aspects to provide a clear picture of which areas could benefit most from improvement.		 Marketing
We offer a wide range of services to help you with your marketing activity. Our different products and packages are designed to help you whether you want us to walk you through every step of the way or just take an objective look at what you have been doing so far and tell you where you should be going next