Next open complaint handling course: Tuesday 24th August 2pm to 5pm
Cost: £60 per person plus VAT Book Now
Next open customer service course: Tuesday 5th October 2pm to 5pm
Cost: £60 per person plus VAT Book Now
The importance of well trained and proficient staff members cannot be underestimated. Investing in training to ensure that frontline staff has the skill and knowledge to look after guests will pay huge dividends. The hotel will run smoothly and guests will want to stay with you time and time again.
Our philosophy
t4 partnership recognises that each hotel's requirements, as well as each person's training needs are different. We offer both public courses where you can send individual staff members or we can tailor the training courses to your hotel.
For a bespoke course at your hotel we would spend time meeting with the management to discuss the training needs and also observing current practices. With this information t4 partnership will put together a tailored training programme.
These training courses are delivered in 3 hour sessions and are delivered at the hotel in the environment in which the staff member will be working. The training is designed to be as specific to their situation as possible, and to be delivered around your working day to cause the least amount of disruption. Ideally training takes place in small groups of between 8 and 12 or on a 1 to 1 basis using real situations and role-play.
For details of any planned public training courses please click on the course you are interested in. If a course is not listed please contact us and we will let you know when the next course will be.
We currently offer 3 training courses; Customer Service, Complaint handling and Leadership.
For previous clients case studies
Find out more about Customer Service training
Find out more about Complaint handling
Find out more about Leadership training
For a more general chat please get in touch contact us