The importance of well trained and proficient staff members cannot be underestimated. Investing in training to ensure that frontline staff has the skill and knowledge to look after guests will pay huge dividends. The hotel will run smoothly and guests will want to stay with you time and time again.
Our philosophy
t4 partnership recognises that each hotel's requirements, as well as each person's training needs are different. As such we offer individually tailored training courses.
Before any training takes place time is spent meeting with the management to discuss the training needs and also observing current practices. With this information t4 partnership will put together a bespoke training programme.
Training courses are delivered in 3 hours sessions and are delivered at the hotel in the environment in which the staff member will be working. The training is designed to be as specific to their situation as possible, and to be delivered around your working day to cause the least amount of disruption. Ideally training takes place in small groups of between 8 and 10 or on a 1 to 1 basis using real situations and role-play.
We currently offer 2 training courses; Customer Service and Leadership.
Find out more about Customer Service training
Find out more about Leadership training
For a more general chat please get in touch contact us