Next open course: Tuesday 5th October 2pm to 5pm
Cost: £60 per person plus VAT Book Now
t4 partnership’s Customer Service training course seeks to offer something unique in the market both in terms of content and delivery. Our courses are aimed at staff carrying out a front line role in the hospitality sector for example working on a reception desk or in a reservation or call centre environment. We have also provided this training to hotel porters, housekeeping staff and employees working in food and beverage departments.
The information below gives a picture of our aims in terms of delivery of the training course and a suggested outline of the course content.
Delivery
Our Customer Service training course is developed specifically for your company and delivered in a 3 hour session. The optimum course size is between 8 and 10 delegates. We meet with you before the training session to understand the core values and code of practice of your company so that these can be reflected in the details of our training course. We also assist you in evaluating your staff’s current performance and design the content of the course to reflect the needs of your organisation.
Content
The core modules of our Customer Service Training course cover three main areas: Character, Control and Communication.
Character
In this introduction to the training course we address the following areas:
- Defining good customer service
- Identifying and addressing the barriers to good customer service
- Understanding the importance of character and attitude in customer service
Control
Control is the foundational principle of being able to execute excellent customer service. This section of the course aims to teach:
- An understanding of what controlling conversations and situation is
- How to exercise control
- A strategy to gain the confidence to exercise control
Communication
The final section of the basic Customer Service training course is by far the largest in terms of content, but relies upon the foundational principle of a character and control to implement the techniques taught. Areas covered in this section include:
- Body Language
- Being interested in the customer
- Identifying and responding to personality type
- Thinking about what we say
- Listening skills
- Telephone etiquette
Benefits for the delegate
By the end of the training course, delegates will have a clear understanding what excellent customer service involves and a personalised development plan of areas they particularly need to focus on. They will understand and be able to execute the control principle and from this basis have the resources to be able to implement other top tips learned to take their customer service to a higher level.
We'd be happy to tell you more please get in touch contact us
Next course open to everyone: Tuesday 5th October 2pm to 5pm
Cost: £60 per person plus VAT
For more information or to book a place contact us
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