So you would like some help and advice with improving your hotel but not sure what to focus on? The Hotel Health Check is for you!
t4 partnership can take an overview of the business and look in detail at the key aspects to provide a clear picture of which areas could benefit most from improvement.
Contact us to find out more.
What’s included?
Diagnostic interview
Meeting with the owner/manager to have an initial discussion covering the following points:
• What type of hotel is it?
• Who is the current target market?
• What do they currently do well?
• What areas would they like to improve/change?
Front office staff
Carry out a review of the performance of front office staff from both observation and discussion
• Mystery shopping phone calls and emails
• Period of observation during morning check out
• 1 to 1 meetings with staff
• A written report and feedback meeting with recommendations for training
Hotel quality
Carry out a quality audit looking at the hotel’s fixtures and fittings from a customer perspective
• Visit the hotel and look at a selection of rooms as well as public areas
• Evaluate quality based on target market and benchmarking
• A written report with recommendations
Marketing evaluation
Carry out a review of current marketing activity and assess the impact
• A meeting to find out what current marketing activity is undertaken
• Review of online presence including on 3rd party websites and positioning of own website
• Prepare the headlines of a marketing strategy
Once the health check has been completed t4 partnership can offer targeted advice and support to make improvements in the above areas.
‘t4 partnership helped to open our eyes with their professional feedback and useful recommendations which have been implemented at the hotel’ Bruno Cabral, Owner, Alhambra hotel
To find out more contact us now